Most performance problems aren’t training problems. We’ll tell you when yours is — and when it isn’t.
A salesperson who isn’t closing deals may need product knowledge. Or they may need a clearer value proposition, a functional CRM, and a manager who coaches. Building a better course wouldn’t help with any of that.
We start by understanding the actual problem. Structured learning is the right tool when people genuinely lack the knowledge or skills to perform — particularly when they’re new to a domain and need a solid foundation before they can apply anything. For people who already have the basics, what works is practice, feedback, coaching, and access to the right information at the moment of need.
We design for where your learners actually are. And when the problem isn’t a learning problem, we’ll tell you that too.
A single learning event doesn’t change workplace behavior on its own. Lasting performance improvement requires an intentional journey: preparation that sets learners up to engage, active learning that builds real skill, and reinforcement that helps people apply what they’ve learned once they’re back on the job.
Every engagement we design reflects this. We work with clients to think through the full arc of a learning experience — not just the course in the middle of it.
This is the Learning Science & Experience (LSX) Framework in practice.
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We work across the full spectrum of learning modalities. The format always follows the need — not the other way around.
Elearning, microlearning, video, interactive simulations, branching scenarios, chatbots and AI-powered practice tools, performance support, and job aids designed for use at the moment of need.
Instructor-led training, virtual ILT, workshops, and facilitated experiences — designed for the moments when human connection, discussion, and real-time coaching matter most.
Multi-modal learning journeys that combine digital, live, and on-the-job elements into a coherent experience with intentional before, during, and after touchpoints.
Multi-modal learning journeys that combine digital, live, and on-the-job elements into a coherent experience with intentional before, during, and after touchpoints.
Manager enablement, leader communication guides, coaching frameworks, and change management support — because learning doesn’t happen in isolation from the organizational environment around it. If the people around your learners aren’t reinforcing the right behaviors, the best-designed course won’t hold.
These are table stakes for any serious learning partner. What distinguishes our work isn’t the list of formats we can produce. It’s the thinking that determines which ones we use.
Accessibility isn’t a final review step at TorranceLearning. It’s a design standard we work to from the start.
We build to WCAG and ADA Section 508 requirements proactively — meaning accessibility considerations shape decisions about structure, contrast, interaction design, media, and navigation before a single screen is developed. We test rigorously, not ceremonially. And we treat accessibility as an expression of our commitment to every learner being able to fully participate — not as a compliance obligation to satisfy.
Every project we take on is evaluated against the same standard:
Every Custom Learning Design & Development engagement is managed using our LLAMA® Agile project management methodology — which means iterative development, transparent weekly project status, and zero surprises. Needs change. We’re built for that.
Our work is grounded in the LSX Framework, our approach to learning science and experience design that ensures every solution is built on evidence, designed for real people, and connected to outcomes that matter.
We bring alignment on goals, commitment to solving the real problem, the right team, and more communication than you’re used to from a vendor. Clients tell us we’re easy to work with. We think that’s because we treat the work — and the relationship — seriously.
