When an Upgrade brings you Down!

“Internet Explorer 10 is fast and fluid. Everything you want to do on the web is a swipe or a tap away, and feels instant. Browser tabs and navigation controls appear only when you need them and quietly get out of the way when you don’t.”

Boy, if that doesn’t sound sexy…I don’t know what does! Who wouldn’t want that?

We’ve just received notice from Articulate (the software that we used to create our elearning courses) that with Internet Explorer 10, our learners may have difficulty using and tracking their courses. That’s a pretty frustrating experience for our customers, as well as for the learners. We want to minimize the pain for everyone involved.

TorranceLearning kicks it into gear! First, and foremost, we let our customers know right away about the issue and assure them that we will stay on top of the problem until it is resolved. Next…we contact our LMS vendors and work through a solution. Here’s our plan of action:

  1. If you own Articulate Studio ’09, please update to version 9.9. We have updated Studio on our end, and are in the process of testing files in our LMS for Internet Explorer 10 (as well as IE 8 and IE 9).

  3. If you have mission-critical courses that need to be updated within 72 hours (and these courses are being used by Windows 8/IE 10 users), we recommend that you republish your content after installing the Studio update.  
    If this criteria fits your situation and TorranceLearning published your courses, let us know and we will republish your files.

  5. Otherwise, sit tight – a fix is currently being implemented. (As of February 2013, Internet Explorer 10 is only being used by about 1.58% of the market share, due to its new release late last year.)  
    If you use our LMS (or are in the process of converting), we will update your course files once the patch from Articulate is completed, and notify you as soon as it is done.

  7. We plan on updating all of our archived/stored versions of our clients’ courses, as well.

If you have questions, we’d be happy to help. Just contact us at info@torrancelearning.com.

To learn more about Articulate Studio and follow the news as it happens, visit their forums at http://community.articulate.com/forums/.




By | 2017-09-03T13:14:29+00:00 March 28th, 2013|News|